Maxis became the new winner in Video Experience and also moved from the Good (55-65) to the Very Good (65-75) category by improving its score by 5.5 points since our last report. In those cases, we show a statistical draw. Video Experience for each operator is calculated on a scale from 0 to 100. There are no best or perfect mobile networks out there. Maxis also led in our 4G Upload Speed sub-metric with a score of 9.2 Mbps. Its not a perfect solution but you are increasing your chances of being connected and getting faster Internet speeds. Maxis became the new winner in Video Experience. The level of 4G access in Malaysia continues to grow, as our users saw improvement in 4G Availability across the board. Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. It was developed from several years of research looking at the relationship between the technical network parameters and the gaming experience as reported by real mobile users. What to do if your Phone gets Stolen or Lost – Guides & Tips. Celcom has once again claimed Opensignal's 4G Availability award. In 2019, fixed broadband contributed 6.79% of total broadband market share or 2.947 million subscriptions[5] (2018: 2.7 million[6]). Opensignal’s 4G Coverage Experience metric is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Maxis won both the Download and Upload Speed Experience awards, with our users on its network averaging speeds of 20.4 Mbps for download and 7.7 Mbps for upload. Good latency is key to a host of mobile applications and services. In addition, U Mobile increased its users' overall upload speeds by 18.5% since the last report. Our users on its network saw the highest improvement of 5.5 points (on a 100-point scale), in the last six months, and this has elevated the operator’s rating from Good (55-65) to Very Good (65-75). Maxis and Celcom were almost neck-and-neck for our Latency Experience award. A domestic roaming service allows, for example a Celcom customer to remain connected on a Maxis/Digi/U Mobile network, when the Celcom network goes down. A Poor Voice App Experience signifies that many users were dissatisfied, and perceived distortion, clicking sounds or silence during their calls. While Celcom’s score grew by almost two percentage points since our last report, its closest rival, Maxis, boosted its score by almost four percentage points to finish in second place with 86.6% 4G Availability, followed by Unifi with 83.7%. For the past few decades in Malaysia, consumers are generally left in the dark when an unscheduled network outage takes place. Check how your internet connection impacts your favorite apps with the Meteor App, Malaysia, September 2020, Mobile Network Experience, Malaysia, September 2019, Mobile Network Experience, Malaysia, April 2019, Mobile Network Experience, Malaysia, October 2018, State of Mobile Networks, © 2020 Opensignal Limited - All rights reserved, Why confidence intervals are vital in analyzing mobile network experience. Download Speed Experience shows the average download speed experienced by Opensignal users across an operator’s networks. A Telco may give you great coverage/network and super fast speeds in one area but it may perform poorly in another area – this applies to all the commercial mobile networks out there. 4G Availability shows the proportion of time Opensignal users with a 4G device have a 4G connection. As existing numbers began to run out, the three mobile phone operators were assigned numbers in 014 code distinguished by the first digit of the seven-digit subscriber number. Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe. As for the choice of SIM cards, depending on your budget, usage and the frequency of your traveling (within cities, rural areas etc), you can pick a dual SIM combination from 6 different mobile networks in Malaysia. Measured in milliseconds, latency refers to the delay users experience as data makes a round trip through the network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators. Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams. Below are the six mobile network operators in Malaysia (and some of the virtual Telco/brands and its host network), for reference: A dual-SIM combination of two different mobile network is highly recommended, for example: For those who don’t have a big budget, they could get a secondary prepaid SIM as a backup and use it only when necessary. Opensignal's Games Experience metric is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator's network. | MK Media Network |, Network Down? On the other hand, while Maxis and DiGi deadlocked for second place with 8 points, Unifi and U Mobile were further below with 6.7 and 6.6 respectively. Celcom also won our inaugural 4G Coverage Experience award in Malaysia with a score of 8.7 points (on a scale of 0-10). We recorded between 2% to 4% increase in the scores since the last report. U Mobile was the only operator to land in the Poor category (40-65) with a score of 63.4, meaning most of the users found the gaming experience to be unacceptable — the majority observed noticeable delays within games and players often felt lack of controllability over the gameplay. Cellular communication which were regarded as a luxury decades ago are now a vital part of our daily life. In those cases, we show a statistical draw. In the case of slow Internet speeds on your primary line, you could switch to your secondary prepaid SIM, purchase a hourly or daily Internet plan and likely enjoy faster speeds, depending on the choice of your network. Our users on its network enjoyed a Very Good Video Experience in 11 states, and a Good Experience in the remaining three. Analogue Terrestrial Television (ATT) broadcast assignment, Digital Terrestrial Television (DTT) broadcast assignment, Learn how and when to remove this template message, Malaysian Communications and Multimedia Commission, Very-high bit-rate Digital Subscriber Line, Telekomunikasi Indonesia International (Malaysia) Sdn Bhd, Telekomunikasi Indonesia International (M) Sdn Bhd, Redtone Engineering & Network Services Sdn Bhd, 2018 Universal Service Provision Annual Report,, Articles needing additional references from December 2019, All articles needing additional references, Creative Commons Attribution-ShareAlike License, Intercity communication service (backhaul) provided in Peninsular and East Malaysia is mainly by fibre optic connections and fixed wireless systems (microwave links).